Frequently Asked Questions

Who can enroll?

Any legal persons of 18 years and older can register their own project.
Persons under that age can only be registered by a parent or guardian, using the option "Registration of a minor" on the registration form.

How can I enroll?

You can enroll via the "Register" button at the top right corner, or via the "Start project" button on our homepage. After correctly filling out the enrollment form, you will be guided through each step required to finish your enrollment.

What information is requested during enrollment?

Next to your personal details, address and contact details, we require a proof of identity, which can be a picture of your passport or a picture of your ID card (front & back side). In some countries a picture of your driving Licence will be sufficient. You're also required to verify that your email address is correct, by clicking a link sent to your email address by us, before being able to continue your enrollment.

Why was my project rejected?

We are sometimes rejecting projects because they seem unrealistic. As an ethical company we can only support realistic and real projects. Another reason for rejection could be the way the project was described. The text could be describing the project in an unclear way and/or the wording/grammar of the text is not acceptable. In some instances the image could be the reason since it might be misleading.

What is your refund policy?

As donations are allocated immediately, they are not refundable. Once a donation has been made it cannot be revoked. Please refer to our Refund policy for more information about this subject.

How do I keep my account safe and secured?

Once you have set up your account with the necessary password and security code it is of the utmost importance to keep this information in a safe and secret place. Crowdfunding International will not be liable for any login attempts from other members or third parties that you have provided your password to.

I have a disagreement with a Project Manager on your platform, how can I bring this to your attention?

We refer you to our Code of Conduct for further information on our rules. In case of any further questions or to bring a specific situation to our attention, please send an email to [email protected].

Are there any events organized by Crowdfunding International?

Since we are a crowdfunding company we do not advertise or promote our platform ourselves, our members do. Therefore events are generally organized by Project Managers. You can keep up to date with ongoing events by keeping in contact with members of your Community.